Important Safety Information | NIOX VERO® User Manual (PDF)

For US Healthcare Professionals Only

For questions about coronavirus/COVID-19 and using NIOX VERO®, please visit the NIOX VERO Coronavirus/COVID-19 FAQ.

Reimbursement Support Options

If you have questions on billing and coding for FeNO monitoring, help is available. Circassia provides reimbursement support options to NIOX® customers to ensure that they have the assistance they need when coding for FeNO.

The Pinnacle Health Group

We’ve partnered with The Pinnacle Health Group to form a team of specialized reimbursement consultants who can help the billing or coding specialist in your office or organization. The Pinnacle Reimbursement Support Team is available live to respond to customer requests for reimbursement support.

The Reimbursement Support Team is competent to answer questions on several coding topics, such as:

  • General coding and use of modifiers
  • Benefit verification and prior authorization
  • Appropriate claim completion
  • Payer coverage
  • Assistance with appeals and underpayments

The Pinnacle Reimbursement Support Team is available Monday through Friday, 8:30 a.m. to 6:00 p.m. ET. You can call them at 1-866-369-9290 or email the team at

Contact the Support Team

Monday - Friday, 8:00 a.m. - 6:00 p.m. Eastern

Reimbursement Reference and Support Guide

Customer Experience Team

Do you have other questions about FeNO and your NIOX VERO®? As a NIOX customer, you already have a dedicated member of the Customer Experience Team ready and waiting for your call. Located at our offices in Morrisville, NC, your Customer Experience Team member works with your Field Sales Representative to ensure your needs are met.

The Customer Experience Team can answer your questions on:

  • Order processing
  • Set-up questions
  • General product inquires
  • Scheduling product training
  • Information about FeNO monitoring with NIOX
  • Provide information on coding and reimbursement

If you’ve got questions, we’ve got answers. You can call your Customer Experience Team member at 1-866-275-6469, Option 3 or email the team at

Contact the Customer Experience Team

When calling, select option 3.


References: 1. Data on file. Circassia Pharmaceuticals Inc. April 2019 2. 2018 Payer Sheet. Data on File. Circassia Pharmaceuticals Inc. April 2018 3. CMS Medicare Fee Schedule (state reimbursement rate fluctuates based on regional Medicare contracts) Accessed October 3, 2019. 4. State Medicaid Fee Schedule (reimbursement rate fluctuates based on MCO contracts) Accessed October 3, 2019.